Solution de traitement des contacts sortants

DeadlineMay 26, 2026 at 10:00 AM11 days left

AI summary

- Multicanal outbound contact handling SaaS solution for French national pension fund (CNAV) - Manages outgoing messages across multiple communication channels via remote software service - Deadline: May 26, 2026; CPV codes 72500000, 48333000, 72220000 - Buyer: Caisse nationale d'assurance vieillesse (French national pension authority) - Estimated value and key eligibility criteria not specified in notice

#saas solution#contact center#outbound messaging#multicanal#software service#france
Fit for

SaaS provider with expertise in multicanal customer contact/communication platforms, capable of delivering enterprise-grade remote software solutions for large public institutions. Should demonstrate experience with financial services or government sector deployments.

Key requirements

Solution must handle outgoing messages through multiple communication channels in SaaS mode. Bidders should review specific technical and functional requirements in detailed tender documentation (not fully detailed in this abstract). Submission deadline: May 26, 2026 at 10:00 UTC.

Le présent marché a pour objet la mise à disposition d'une solution de traitement des contacts sortants multicanaux pour le compte de la Cnav (Caisse nationale d'assurance vieillesse), en mode SaaS, permettant le traitement des messages sortants via plusieurs canaux de communication, au travers d'un service logiciel distant.

Buyer
Caisse nationale d'assurance vieillesse
Buyer ID: 18003503200010·Département Achats Marchés de la Caisse nationale d'assurance vieillesse
CNAV 76, 75951, Paris cedex 19
Body responsible for review procedures
Tribunal administratif de Paris
Buyer ID: 17750005500013·greffe.taparis@juradm.fr
7, rue de Jouy, 75581, Paris Cedex 4

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