GESTION DES APPELS ENTRANTS, HOTLINES ET DES FORMULAIRES ÉCRITS
AI summary
This tender concerns the management of incoming calls, hotlines, and written forms for Nouvelle Aquitaine THD. The service provider will handle customer contact channels, processing inquiries and requests through multiple entry points.
Customer service providers, call centre operators, or business process outsourcing firms with proven experience in telecommunications and administrative support services should bid.
Suppliers must demonstrate experience managing high-volume customer service operations, call centre management, and digital form processing. Multi-channel support capability and professional communication standards are essential.
Frequently asked questions
What is this tender about?
This tender concerns the management of incoming calls, hotlines, and written forms for Nouvelle Aquitaine THD. The service provider will handle customer contact channels, processing inquiries and requests through multiple entry points.
What are the requirements for suppliers?
Suppliers must demonstrate experience managing high-volume customer service operations, call centre management, and digital form processing. Multi-channel support capability and professional communication standards are essential.
What type of company should bid?
Customer service providers, call centre operators, or business process outsourcing firms with proven experience in telecommunications and administrative support services should bid.
Who is the buyer?
The buyer is NOUVELLE AQUITAINE THD.
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GESTION DES APPELS ENTRANTS, HOTLINES ET DES FORMULAIRES ÉCRITS
Le présent marché a pour objet la mise en œuvre d’un centre de relation client dont les missions se regroupent en trois catégories : - Gestion et traitement des appels téléphoniques entrants et accompagnement de l’usager ; - Gestion et traitement des formulaires écrits et complétés par les usagers sur le site internet de NATHD ; - Gestion d’une boite mail générique par laquelle le titulaire s’engage à répondre aux mails des usagers.
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