France – Services informatiques – Solution de traitement des contacts sortants
AI summary
This tender concerns the provision of a multi-channel outbound contact treatment solution in SaaS mode for the French National Pension Insurance Fund (Cnav). The solution must enable processing of outbound messages through multiple communication channels via a remote software service.
Software service providers or IT solution integrators specializing in SaaS platforms and multi-channel contact centre solutions should bid.
Suppliers must provide a SaaS-based multi-channel outbound messaging platform capable of handling diverse communication channels. Technical compliance with Cnav's infrastructure and security standards is required.
Frequently asked questions
What is this tender about?
This tender concerns the provision of a multi-channel outbound contact treatment solution in SaaS mode for the French National Pension Insurance Fund (Cnav). The solution must enable processing of outbound messages through multiple communication channels via a remote software service.
What are the requirements for suppliers?
Suppliers must provide a SaaS-based multi-channel outbound messaging platform capable of handling diverse communication channels. Technical compliance with Cnav's infrastructure and security standards is required.
What type of company should bid?
Software service providers or IT solution integrators specializing in SaaS platforms and multi-channel contact centre solutions should bid.
Who is the buyer?
The buyer is Caisse nationale d'assurance vieillesse.
When does this tender close?
Submissions close on May 26, 2026.
What is the estimated value?
The estimated value is 0 EUR.
Le présent marché a pour objet la mise à disposition d'une solution de traitement des contacts sortants multicanaux pour le compte de la Cnav (Caisse nationale d'assurance vieillesse), en mode SaaS, permettant le traitement des messages sortants via plusieurs canaux de communication, au travers d'un service logiciel distant.
Solution de traitement des contacts sortants
Le présent marché a pour objet la mise à disposition d'une solution de traitement des contacts sortants multicanaux pour le compte de la Cnav (Caisse nationale d'assurance vieillesse), en mode SaaS, permettant le traitement des messages sortants via plusieurs canaux de communication, au travers d'un service logiciel distant.
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