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PRISE EN CHARGE ET TRAITEMENT DES APPELS LOCATAIRES EN DEBORDEMENT (Accord-cadre à bons de commandes)

DeadlineMay 22, 2026 at 10:00 AMClosed 54 days ago

AI summary

This tender concerns the reception and handling of overflow tenant calls for a social housing organization. The contract covers call center services to manage incoming calls from tenants when the primary system reaches capacity, under a framework agreement with call-off orders.

#call center#tenant services#housing#social#france#overflow calls#customer contact
Fit for

Call center service providers or outsourced customer contact center companies with experience in housing or property management sectors should apply.

Key requirements

Suppliers must demonstrate experience in call center operations and tenant communication services. Ability to handle French-language calls and manage peak volumes with flexible staffing is required.

Frequently asked questions

  • What is this tender about?

    This tender concerns the reception and handling of overflow tenant calls for a social housing organization. The contract covers call center services to manage incoming calls from tenants when the primary system reaches capacity, under a framework agreement with call-off orders.

  • What are the requirements for suppliers?

    Suppliers must demonstrate experience in call center operations and tenant communication services. Ability to handle French-language calls and manage peak volumes with flexible staffing is required.

  • What type of company should bid?

    Call center service providers or outsourced customer contact center companies with experience in housing or property management sectors should apply.

  • Who is the buyer?

    The buyer is VALOPHIS HABITAT OPH DU VAL-DE-MARNE.

  • When does this tender close?

    Submissions close on May 22, 2026.

  • What is the estimated value?

    The estimated value is 0 EUR.

PRISE EN CHARGE ET TRAITEMENT DES APPELS LOCATAIRES EN DEBORDEMENT (Accord-cadre à bons de commandes)

Buyer
VALOPHIS HABITAT OPH DU VAL-DE-MARNE
Buyer ID: 78576955500042
9 route de Choisy CS 50079, 94048, Créteil cedex
0143975555Sam.ALI-MOUSSA@groupevalophis.fr
Body responsible for review procedures
VALOPHIS HABITAT OPH DU VAL-DE-MARNE
Buyer ID: 78576955500042
9 route de Choisy CS 50079, 94048, Créteil cedex
0143975555Sam.ALI-MOUSSA@groupevalophis.fr

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