France – Centre d'appels – PRISE EN CHARGE ET TRAITEMENT DES APPELS LOCATAIRES EN DEBORDEMENT (Accord-cadre à bons de commandes)

This tender concerns the handling and processing of overflow tenant calls through a call centre framework agreement with call-off orders. The contracting authority is Valophis Habitat, a social housing organization in Val-de-Marne, seeking to outsource customer service capacity for peak periods.

Suppliers must operate a call centre capable of managing residential tenant inquiries in French, handle overflow call volumes with minimal wait times, and maintain professional service standards. Experience in social housing customer service is preferred.

Call centre service providers with French-language capacity and experience managing high-volume residential customer support operations should apply. Subcontractors working with established providers are also eligible.

The buyer is VALOPHIS HABITAT OPH DU VAL-DE-MARNE.

The estimated value is 0 EUR.