GetTenderAI

France – Centre d'appels – PRISE EN CHARGE ET TRAITEMENT DES APPELS LOCATAIRES EN DEBORDEMENT (Accord-cadre à bons de commandes)

DeadlineMay 22, 2026 at 10:00 AMClosed 54 days ago

AI summary

This tender concerns the provision of overflow call-handling services for tenant inquiries. Valophis Habitat, a public housing provider in Val-de-Marne, seeks an external call centre to manage excess inbound calls from residents. The contract is structured as a framework agreement with call-off orders.

#call centre#france#housing#tenant services#overflow#val-de-marne#framework agreement
Fit for

Call centre service providers with established operations in France and proven experience managing residential or tenant services are eligible. Capacity to handle multilingual calls may be advantageous.

Key requirements

Suppliers must demonstrate expertise in managing high-volume inbound calls, tenant communication, and housing-related inquiries. Experience with overflow call handling and the ability to scale capacity according to demand are expected.

Frequently asked questions

  • What is this tender about?

    This tender concerns the provision of overflow call-handling services for tenant inquiries. Valophis Habitat, a public housing provider in Val-de-Marne, seeks an external call centre to manage excess inbound calls from residents. The contract is structured as a framework agreement with call-off orders.

  • What are the requirements for suppliers?

    Suppliers must demonstrate expertise in managing high-volume inbound calls, tenant communication, and housing-related inquiries. Experience with overflow call handling and the ability to scale capacity according to demand are expected.

  • What type of company should bid?

    Call centre service providers with established operations in France and proven experience managing residential or tenant services are eligible. Capacity to handle multilingual calls may be advantageous.

  • Who is the buyer?

    The buyer is VALOPHIS HABITAT OPH DU VAL-DE-MARNE.

  • When does this tender close?

    Submissions close on May 22, 2026.

  • What is the estimated value?

    The estimated value is 0 EUR.

PRISE EN CHARGE ET TRAITEMENT DES APPELS LOCATAIRES EN DEBORDEMENT (Accord-cadre à bons de commandes)

Buyer
VALOPHIS HABITAT OPH DU VAL-DE-MARNE
Buyer ID: 78576955500042
9 route de Choisy CS 50079, 94048, Créteil cedex
0143975555Sam.ALI-MOUSSA@groupevalophis.fr
Body responsible for review procedures
VALOPHIS HABITAT OPH DU VAL-DE-MARNE
Buyer ID: 78576955500042
9 route de Choisy CS 50079, 94048, Créteil cedex
0143975555Sam.ALI-MOUSSA@groupevalophis.fr

Computing match…

AI document analysis

We read the tender PDFs and DOCX files and surface key requirements, deadlines, budget and red flags.

Loading…