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France – Centre d'appels – CENTRE D'APPEL POUR LA GESTION ET LE TRAITEMENT DES DEMANDES D'INTERVENTIONS URGENTES HORS HEURES OUVREES

DeadlineMay 26, 2026 at 10:00 AMClosed 50 days ago

AI summary

This tender concerns a call centre to manage and process urgent intervention requests outside business hours for Val d'Oise Habitat, a housing provider. The framework agreement covers the operation of an emergency call handling service for after-hours tenant inquiries and maintenance issues.

#call centre#emergency services#after-hours support#val d'oise#france#housing management#telecom services
Fit for

Call centre service providers with experience in emergency response and housing or facilities management support should apply. Companies must demonstrate capacity to handle high-volume after-hours operations reliably.

Key requirements

Suppliers must have proven experience in emergency call centre operations, 24/7 availability, multilingual capabilities if required, and ability to interface with maintenance and housing management systems. Quality service standards and response time compliance are essential.

Frequently asked questions

  • What is this tender about?

    This tender concerns a call centre to manage and process urgent intervention requests outside business hours for Val d'Oise Habitat, a housing provider. The framework agreement covers the operation of an emergency call handling service for after-hours tenant inquiries and maintenance issues.

  • What are the requirements for suppliers?

    Suppliers must have proven experience in emergency call centre operations, 24/7 availability, multilingual capabilities if required, and ability to interface with maintenance and housing management systems. Quality service standards and response time compliance are essential.

  • What type of company should bid?

    Call centre service providers with experience in emergency response and housing or facilities management support should apply. Companies must demonstrate capacity to handle high-volume after-hours operations reliably.

  • Who is the buyer?

    The buyer is VAL D'OISE HABITAT.

  • When does this tender close?

    Submissions close on May 26, 2026.

  • What is the estimated value?

    The estimated value is 562,360 EUR.

Le présent accord-cadre concerne un centre d'appel pour la gestion et le traitement des demandes d'interventions urgentes hors heures ouvrées

Buyer
VAL D'OISE HABITAT
Buyer ID: 68695·LEPLUS Séverine
1 avenue de la Palette, 95031, Cergy
0134416464correspondre@aws-france.comhttps://www.valdoisehabitat.fr/
Body responsible for review procedures
Tribunal administratif de Cergy-Pontoise
Buyer ID: 1AA1D810-ABAF-3CFB-549E128A13923714
2-4 bd de l'Hautil, 95027, Cergy-Pontoise
0130173400greffe.ta-cergy-pontoise@juradm.fr
Other organization
Avenue-Web Systèmes
Buyer ID: 1AA1D7D9-0CE3-FC43-6F4D2D6AF7CE9886
38170, Seyssinet-Pariset
+33480041260publications-joue@aws-france.com

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