France – Centre d'appels – Prise en charge et traitement des appels locataires en débordement
AI summary
This tender concerns the provision of a call centre service to handle overflow tenant calls for OPHEA, a public housing authority in Strasbourg. The service includes daytime call handling, call qualification, immediate response or transfer, and tracking of all interactions within OPHEA's contact management system.
Call centre operators or telecommunications service providers with experience managing high-volume tenant communication services and proven ability to integrate with existing contact management platforms.
Suppliers must operate a call centre capable of handling overflow calls during business hours, with qualified staff able to qualify and route calls appropriately. Systems must integrate with OPHEA's existing contact platform and provide call traceability and process updates.
Frequently asked questions
What is this tender about?
This tender concerns the provision of a call centre service to handle overflow tenant calls for OPHEA, a public housing authority in Strasbourg. The service includes daytime call handling, call qualification, immediate response or transfer, and tracking of all interactions within OPHEA's contact management system.
What are the requirements for suppliers?
Suppliers must operate a call centre capable of handling overflow calls during business hours, with qualified staff able to qualify and route calls appropriately. Systems must integrate with OPHEA's existing contact platform and provide call traceability and process updates.
What type of company should bid?
Call centre operators or telecommunications service providers with experience managing high-volume tenant communication services and proven ability to integrate with existing contact management platforms.
Who is the buyer?
The buyer is OPHEA Office Public de l'Habitat de l'Eurométropole de Strasbourg.
When does this tender close?
Submissions close on May 4, 2026.
Le présent accord-cadre a pour objet la prise en charge et traitement des appels locataires en débordement : • Prise en charge d’appels en journée, en appui de la plateforme de contacts OPHEA traitant les appels des locataires d'Ophéa • Traitement des flux de contacts entrants : qualification des appels, prise en charge, réponse immédiate ou donnant lieu à un transfert d’appel ou simplement différé si non réponse immédiate, traçabilité de l’avancement sous la forme d’un suivi et mise à jour des processus de traitement.
Prise en charge et traitement des appels locataires en débordement
Le présent accord-cadre a pour objet la prise en charge et traitement des appels locataires en débordement : • Prise en charge d’appels en journée, en appui de la plateforme de contacts OPHEA traitant les appels des locataires d'Ophéa • Traitement des flux de contacts entrants : qualification des appels, prise en charge, réponse immédiate ou donnant lieu à un transfert d’appel ou simplement différé si non réponse immédiate, traçabilité de l’avancement sous la forme d’un suivi et mise à jour des processus de traitement.
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