France – Centre d'appels – GESTION DES APPELS ENTRANTS, HOTLINES ET DES FORMULAIRES ÉCRITS
AI summary
This tender concerns the establishment of a customer relations centre to manage incoming telephone calls, provide user support, process written forms submitted via the operator's website, and manage a generic mailbox to respond to user inquiries.
Companies specializing in customer contact centre operations, call centre management, and customer relations services should apply. Experience serving public or utility sector clients is advantageous.
Suppliers must demonstrate capability to handle high-volume inbound calls, process written customer submissions efficiently, and provide responsive email support. Experience in customer contact centres and user service management is essential.
Frequently asked questions
What is this tender about?
This tender concerns the establishment of a customer relations centre to manage incoming telephone calls, provide user support, process written forms submitted via the operator's website, and manage a generic mailbox to respond to user inquiries.
What are the requirements for suppliers?
Suppliers must demonstrate capability to handle high-volume inbound calls, process written customer submissions efficiently, and provide responsive email support. Experience in customer contact centres and user service management is essential.
What type of company should bid?
Companies specializing in customer contact centre operations, call centre management, and customer relations services should apply. Experience serving public or utility sector clients is advantageous.
Who is the buyer?
The buyer is NOUVELLE AQUITAINE THD.
Le présent marché a pour objet la mise en œuvre d’un centre de relation client dont les missions se regroupent en trois catégories : - Gestion et traitement des appels téléphoniques entrants et accompagnement de l’usager ; - Gestion et traitement des formulaires écrits et complétés par les usagers sur le site internet de NATHD ; - Gestion d’une boite mail générique par laquelle le titulaire s’engage à répondre aux mails des usagers.
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GESTION DES APPELS ENTRANTS, HOTLINES ET DES FORMULAIRES ÉCRITS
Le présent marché a pour objet la mise en œuvre d’un centre de relation client dont les missions se regroupent en trois catégories : - Gestion et traitement des appels téléphoniques entrants et accompagnement de l’usager ; - Gestion et traitement des formulaires écrits et complétés par les usagers sur le site internet de NATHD ; - Gestion d’une boite mail générique par laquelle le titulaire s’engage à répondre aux mails des usagers.
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