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France – Services de fourniture de logiciels – FOURNITURE, PARAMETRAGE, ACCOMPAGNEMENT A LA MISE EN oeUVRE ET MAINTENANCE D'UN LOGICIEL DE GESTION DE LA RELATION ENTREPRISES (CRM) DEDIE A LA DIRECTION ÉCONOMIE ET TOURISME

DeadlineJune 30, 2026 at 10:00 AMClosed 15 days ago

AI summary

This tender concerns the supply, configuration, implementation support, and maintenance of a dedicated Customer Relationship Management (CRM) software for the Economic Development and Tourism Department of La Rochelle Agglomeration. The contract is structured as a composite framework agreement combining a fixed-price service contract and a call-off agreement with purchase orders.

#crm software#implementation#maintenance#public sector#la rochelle#france#framework agreement
Fit for

Software service providers and CRM solution vendors with proven experience in business management systems and public administration projects should apply.

Key requirements

Suppliers must be capable of delivering CRM software implementation services including configuration, deployment support, and ongoing maintenance. Experience with public-sector economic and tourism departments is beneficial. Ability to manage both fixed-price deliverables and variable services under call-off orders is required.

Frequently asked questions

  • What is this tender about?

    This tender concerns the supply, configuration, implementation support, and maintenance of a dedicated Customer Relationship Management (CRM) software for the Economic Development and Tourism Department of La Rochelle Agglomeration. The contract is structured as a composite framework agreement combining a fixed-price service contract and a call-off agreement with purchase orders.

  • What are the requirements for suppliers?

    Suppliers must be capable of delivering CRM software implementation services including configuration, deployment support, and ongoing maintenance. Experience with public-sector economic and tourism departments is beneficial. Ability to manage both fixed-price deliverables and variable services under call-off orders is required.

  • What type of company should bid?

    Software service providers and CRM solution vendors with proven experience in business management systems and public administration projects should apply.

  • Who is the buyer?

    The buyer is Communauté d'Agglomération de La Rochelle.

  • When does this tender close?

    Submissions close on June 30, 2026.

  • What is the estimated value?

    The estimated value is 250,000 EUR.

Objet : FOURNITURE, PARAMETRAGE, ACCOMPAGNEMENT A LA MISE EN oeUVRE ET MAINTENANCE D'UN LOGICIEL DE GESTION DE LA RELATION ENTREPRISES (CRM) DEDIE A LA DIRECTION ÉCONOMIE ET TOURISME DE L'AGGLOMERATION DE LA ROCHELLE L'accord-cadre est "composite". Il comprend une partie "marché ordinaire" et une partie "accord-cadre à bons de commande". La partie « marché ordinaire » concerne les prestations suivantes : Prestations issues de la DPGF. Le montant des prestations prestations de la partie "marché ordinaire" correspond aux prestations qui seront rémunérées par application d'un prix global et forfaitaire. La partie « accord-cadre à bons de commande » correspond à un accord-cadre avec maximum, passé en application du Code de la commande publique, qui fixe les conditions d'exécution des prestations et s'exécute au fur et à mesure de l'émission de bons de commande. Elle concerne les prestations suivantes : Prestations issues du BPU et du catalogue. Montant des prestations de la partie "accord-cadre à bons de commande" : Le montant indiqué au sein de l'onglet "valeur estimée" du présent avis correspond au montant total maximum des prestations défini pour la durée de l'accord-cadre uniquement pour la partie à bons de commande : 250 000 euros HT

Buyer
Communauté d'Agglomération de La Rochelle
Buyer ID: 50974·FALORNI Olivier
6 rue Saint-Michel - Cs 41287, 17086, La Rochelle
0517839450correspondre@aws-france.comhttp://www.agglo-larochelle.fr
Body responsible for review procedures
Tribunal administratif de Poitiers
Buyer ID: 225EF104-EA0F-F1C0-B99E4F52CFA03518
15, rue de Blossac, 86020, Poitiers
0549607919greffe.ta-poitiers@juradm.frhttp://poitiers.tribunal-administratif.fr/
Other organization
Avenue-Web Systèmes
Buyer ID: 225EF0D5-D3B0-2994-8FA78772BF4A3FC9
38170, Seyssinet-Pariset
+33480041260publications-joue@aws-france.com
Other organization
Service de la Commande Publique
Buyer ID: 225EF0F5-A224-4101-0050013D82B64B0E
25 Quai Maubec, 17000, La Rochelle
0546303529commande.publique@agglo-larochelle.fr

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