France – Services de standard téléphonique – Assistance au traitement des appels téléphoniques de la Cnav
AI summary
This tender concerns telephone switchboard and call-handling assistance services for the Caisse nationale d'assurance vieillesse (Cnav) in the Île-de-France region. The contract covers support for processing incoming telephone calls for this national pension insurance fund.
Telecommunications services providers, business process outsourcing companies, or contact centres with demonstrated expertise in managing large-scale inbound call operations should apply.
Suppliers must be capable of managing high-volume telephone call routing and customer service support. Experience in pension administration or social security customer services is advantageous.
Frequently asked questions
What is this tender about?
This tender concerns telephone switchboard and call-handling assistance services for the Caisse nationale d'assurance vieillesse (Cnav) in the Île-de-France region. The contract covers support for processing incoming telephone calls for this national pension insurance fund.
What are the requirements for suppliers?
Suppliers must be capable of managing high-volume telephone call routing and customer service support. Experience in pension administration or social security customer services is advantageous.
What type of company should bid?
Telecommunications services providers, business process outsourcing companies, or contact centres with demonstrated expertise in managing large-scale inbound call operations should apply.
Who is the buyer?
The buyer is Caisse nationale d'assurance vieillesse.
When does this tender close?
Submissions close on September 29, 2026.
What is the estimated value?
The estimated value is 6,458,333 EUR.
Le présent marché a pour objet l'assistance au traitement des appels téléphoniques de la Caisse nationale d'assurance vieillesse (Cnav) Île-de-France (IDF). La Cnav se réserve le droit de passer des marchés complémentaires ou similaires dans les conditions de l'article R2122-7 du code de la commande publique.
Assistance au traitement des appels téléphoniques de la Cnav
- PricePrix45%
- QualityValeur Technique décomposée comme suit : 1.1 - Méthodologie et le dispositif de suivi d'activité 11 1.2 - Qualité de l'équipe 19 1.3 - Qualité du dispositif technique 15 1.4 - Pertinence des délais proposés 550%
- QualityAspect développement durable5%
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