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France – Services de standard téléphonique – Assistance au traitement des appels téléphoniques de la Cnav

DeadlineOctober 5, 2026 at 02:00 PM8 days left

AI summary

This tender concerns telephone switchboard services and assistance with call handling for the French national pension fund (Cnav) in the Île-de-France region. The contract covers operational support for managing incoming calls and related telephone services.

#switchboard services#call center#cnav#france#île-de-france#telecommunications
Fit for

Telecommunications or business process outsourcing companies specializing in call-center operations and switchboard services should bid.

Key requirements

Suppliers must demonstrate experience in telephone switchboard operations and call-center management. Technical capability to handle high-volume call traffic and service-level commitments are essential.

Frequently asked questions

  • What is this tender about?

    This tender concerns telephone switchboard services and assistance with call handling for the French national pension fund (Cnav) in the Île-de-France region. The contract covers operational support for managing incoming calls and related telephone services.

  • What are the requirements for suppliers?

    Suppliers must demonstrate experience in telephone switchboard operations and call-center management. Technical capability to handle high-volume call traffic and service-level commitments are essential.

  • What type of company should bid?

    Telecommunications or business process outsourcing companies specializing in call-center operations and switchboard services should bid.

  • Who is the buyer?

    The buyer is Caisse nationale d'assurance vieillesse.

  • When does this tender close?

    Submissions close on October 5, 2026.

  • What is the estimated value?

    The estimated value is 6,458,333 EUR.

Le présent marché a pour objet l'assistance au traitement des appels téléphoniques de la Caisse nationale d'assurance vieillesse (Cnav) Île-de-France (IDF). La Cnav se réserve le droit de passer des marchés complémentaires ou similaires dans les conditions de l'article R2122-7 du code de la commande publique.

Buyer
Caisse nationale d'assurance vieillesse
Buyer ID: 18003503200010
CNAV 76, 75951, Paris cedex 19
0247887677antoine.audin@cnav.frhttps://www.lassuranceretraite.fr/
Body responsible for review procedures
Tribunal administratif de Paris
Buyer ID: 17750005500013
7 Rue de Jouy, 75004, Paris
(+33) 1 44 59 44 00greffe.taparis@juradm.frhttp://www.ta-paris.juradm.fr

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