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France – Services de développement de logiciels de gestion des relations clientèle (CRM) – Acquisition, mise en oeuvre et maintenance d'une solution logicielle de Gestion de la Relation Client pour Centrale Lyon

AI summary

This tender concerns the acquisition, implementation, and maintenance of a Customer Relationship Management (CRM) software solution for Centrale Lyon. The project includes system configuration, integration with existing IT infrastructure, user training, and four years of application support with optional three-year renewals.

#crm software#system integration#higher education#maintenance support#france#lyon
Fit for

Software vendors or system integrators with proven CRM implementation experience and capacity to deliver long-term maintenance and support services to higher education institutions.

Key requirements

Suppliers must demonstrate expertise in CRM software deployment, system integration, and change management. Experience with educational institutions and ability to provide comprehensive training and technical support over extended periods is essential.

Frequently asked questions

  • What is this tender about?

    This tender concerns the acquisition, implementation, and maintenance of a Customer Relationship Management (CRM) software solution for Centrale Lyon. The project includes system configuration, integration with existing IT infrastructure, user training, and four years of application support with optional three-year renewals.

  • What are the requirements for suppliers?

    Suppliers must demonstrate expertise in CRM software deployment, system integration, and change management. Experience with educational institutions and ability to provide comprehensive training and technical support over extended periods is essential.

  • What type of company should bid?

    Software vendors or system integrators with proven CRM implementation experience and capacity to deliver long-term maintenance and support services to higher education institutions.

  • Who is the buyer?

    The buyer is Ecole centrale de Lyon.

Le présent marché concerne le déploiement (acquisition, mise en oeuvre et maintenance) d'une solution logicielle de Gestion de la Relation Client dans le système d'information existant de Centrale Lyon. La prestation attendue comprend : → Prestation initiale concernant la taxe d'apprentissage : - L'acquisition de la solution logicielle de gestion de la relation client ; - La mise en oeuvre dont paramétrage et l'intégration dans le Système d'Information existant - Le déploiement auprès des utilisateurs via un plan de formation ; - La tierce maintenance applicative (dont maintenance corrective et préventive) pendant 4 années (reconductible 3 fois 3 ans) → Prestations complémentaires : pour la mise en oeuvre d'autres fonctionnalités métiers (Formation Continue, Mécénat, Relations Entreprises (sauf taxe d'apprentissage prévue en prestation initiale), Relations Internationales et Valorisation de la Recherche...) nécessitant une définition sur-mesure des prestations futures à réaliser. Elles feront l'objet de marchés-subséquents. Cf CCTP

Buyer
Ecole centrale de Lyon
Buyer ID: 19690187000010·magali sevillano
36 avenue Guy de Collongue, 69134, Ecully cedex
+33 472186350magali.sevillano@ec-lyon.frhttps://www.ec-lyon.fr/
Body responsible for review procedures
Tribunal administratif de Lyon
Buyer ID: 17690111400403
184 rue Duguesclin, 69433, LYON Cedex 03
0487635000greffe.ta-lyon@juradm.frhttp://lyon.tribunal-administratif.fr/
Other organization
HYBIRD
Buyer ID: 48496084400021·ARMAND Jean-Michel
17 La Canebière, 13001, MARSEILLE
0491018876jma@hybird.orghttps://hybird.org/
Other organization
DEMATIS
Buyer ID: 45072478600030
75015, Paris
+33 172365548contact@dematis.comwww.dematis.com

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