France – Centre d'appels – Traitement des appels téléphoniques du PRC de Haute-Savoie HABITAT pour répondre aux sollicitations des locataires de l'ensemble du parc locatif

DeadlineJune 1, 2026 at 10:00 AMClosed 44 days ago

AI summary

This tender concerns outsourced telephone call handling services for Haute-Savoie HABITAT's Customer Relations Centre (PRC). The service provider will manage incoming calls from tenants and stakeholders across the entire rental portfolio during standard business hours.

#call centre#customer service#haute-savoie#france#outsourcing#tenant relations
Fit for

Call centre service providers or telecommunications operators with proven experience in residential customer support and tenant relation management should apply.

Key requirements

Suppliers must demonstrate experience in call centre operations, tenant communication management, and professional telephone handling. Multi-language capability and CRM system integration may be required.

Frequently asked questions

  • What is this tender about?

    This tender concerns outsourced telephone call handling services for Haute-Savoie HABITAT's Customer Relations Centre (PRC). The service provider will manage incoming calls from tenants and stakeholders across the entire rental portfolio during standard business hours.

  • What are the requirements for suppliers?

    Suppliers must demonstrate experience in call centre operations, tenant communication management, and professional telephone handling. Multi-language capability and CRM system integration may be required.

  • What type of company should bid?

    Call centre service providers or telecommunications operators with proven experience in residential customer support and tenant relation management should apply.

  • Who is the buyer?

    The buyer is HAUTE-SAVOIE HABITAT.

  • When does this tender close?

    Submissions close on June 1, 2026.

Traitement externalisé des appels téléphoniques du Pôle Relation Clients (PRC) de Haute-Savoie HABITAT, pendant les jours et heures ouvrés, pour répondre aux sollicitations des locataires de l'ensemble du parc locatif et des parties prenantes

Buyer
HAUTE-SAVOIE HABITAT
Buyer ID: 69631·ANTRAS Pierre-Yves
2 Rue Marc Le Roux, 74055, Annecy Cedex
Body responsible for review procedures
Tribunal administratif de Grenoble
Buyer ID: B58C1260-E9AA-D849-2D4934127E4C55FA
2 Place de Verdun, 38022, Grenoble
Other organization
Avenue-Web Systèmes
Buyer ID: B58C11F7-03E3-1135-8A8D88DDD642BF21
38170, Seyssinet-Pariset
Other organization
HAUTE-SAVOIE HABITAT
Buyer ID: B58C1235-B942-0E5B-B1CDF3AEB693D357
2 Rue Marc Le Roux, 74055, Annecy Cedex
Other organization
Greffes du tribunal administratif de Grenoble
Buyer ID: B58C1281-C0DF-6B2A-FFCB74E022C8F498
2 Place de Verdun, 38022, Grenoble

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