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France – Centre d'appels – Mise en place et gestion d'un centre de téléconseillers pour le compte de l'Agence ce du Service Civique.

AI summary

This tender concerns the establishment and management of a call centre for the Agence du Service Civique. The successful contractor will set up and operate a teleadvice centre to provide support services on behalf of the French civic service agency.

#call centre#teleadvice#service civique#france#public sector#contact centre management
Fit for

The ideal bidder is a contact centre services provider with proven expertise in managing large-scale teleadvice operations and experience serving public sector clients.

Key requirements

Suppliers must demonstrate experience in call centre operations, staff management, and teleservice delivery. Technical infrastructure for handling inbound calls, trained advisors, and quality assurance capabilities are essential.

Frequently asked questions

  • What is this tender about?

    This tender concerns the establishment and management of a call centre for the Agence du Service Civique. The successful contractor will set up and operate a teleadvice centre to provide support services on behalf of the French civic service agency.

  • What are the requirements for suppliers?

    Suppliers must demonstrate experience in call centre operations, staff management, and teleservice delivery. Technical infrastructure for handling inbound calls, trained advisors, and quality assurance capabilities are essential.

  • What type of company should bid?

    The ideal bidder is a contact centre services provider with proven expertise in managing large-scale teleadvice operations and experience serving public sector clients.

  • Who is the buyer?

    The buyer is Agence du Service Civique.

  • What is the estimated value?

    The estimated value is 1,200,000 EUR.

Mise en place et gestion d'un centre de téléconseillers pour le compte de l'Agence ce du Service Civique.

Buyer
Agence du Service Civique
Buyer ID: 13001184400011·Alain DUGAY
95 avenue de France, 75013, Paris
+33 1 40 45 91 77alain.dugay@service-civique.gouv.fr
Body responsible for review procedures
Tribunal administratif de Paris
Buyer ID: 17750111101763
7 rue de Jouy, 75004, Paris
+33 1 44 59 44 00greffe.ta-paris@juradm.fr
Other organization
DOCAPOSTE BPO
Buyer ID: 32021714401229
45-47 boulevrad Paul Vaillant Couturier, 94200, Ivry-sur-Seine
https://wwww.docaposte.com

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