France – Services d'assistance et de conseils informatiques – Prestations de support numérique (SOS Helpdesk) et d'intervention dans les salles de cours et espaces publics
AI summary
This tender concerns IT support and advisory services for the National Foundation of Political Sciences, including a helpdesk service (SOS Helpdesk) providing telephone assistance and incident resolution, plus on-site technical support in classrooms and public spaces across the Paris campus.
IT service providers or system integrators with demonstrated expertise in helpdesk management and technical field support, preferably with experience supporting educational or institutional facilities.
Suppliers must provide 24/7 helpdesk operations with incident management capabilities and deploy technicians for on-site interventions in educational and public areas. Experience with campus IT environments and educational institutions is expected.
Frequently asked questions
What is this tender about?
This tender concerns IT support and advisory services for the National Foundation of Political Sciences, including a helpdesk service (SOS Helpdesk) providing telephone assistance and incident resolution, plus on-site technical support in classrooms and public spaces across the Paris campus.
What are the requirements for suppliers?
Suppliers must provide 24/7 helpdesk operations with incident management capabilities and deploy technicians for on-site interventions in educational and public areas. Experience with campus IT environments and educational institutions is expected.
What type of company should bid?
IT service providers or system integrators with demonstrated expertise in helpdesk management and technical field support, preferably with experience supporting educational or institutional facilities.
Who is the buyer?
The buyer is FONDATION NATIONALE DES SCIENCES POLITIQUES.
When does this tender close?
Submissions close on June 5, 2026.
What is the estimated value?
The estimated value is 0 EUR.
Prestation principale N°1 : Accueil, Assistance téléphonique et Résolution d'incidents Prestation principale n°2 : services à rendre au sein des espaces pédagogiques et des espaces publics sur les bâtiments composant le campus de Paris
Prestations de support numérique (SOS Helpdesk) et d'intervention dans les salles de cours et espaces publics
Prestation principale N°1 : Accueil, Assistance téléphonique et Résolution d’incidents Prestation principale n°2 : services à rendre au sein des espaces pédagogiques et des espaces publics sur les bâtiments composant le campus de Paris
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