France – Centre d'appels – Prestations de renfort du Centre de relations clients de l’INPI.
AI summary
This tender concerns reinforcement services for the INPI customer relations centre to handle inquiries related to the single window for business formalities. The service provider will support call centre operations and customer interactions for business registration and related administrative processes.
Call centre service providers, business process outsourcing companies, or customer relations specialists with proven experience in administrative support and customer service operations should apply.
Service providers must demonstrate experience in call centre operations, customer service delivery, and handling business administration inquiries. Capacity to manage high-volume customer contacts and knowledge of French business procedures is required.
Frequently asked questions
What is this tender about?
This tender concerns reinforcement services for the INPI customer relations centre to handle inquiries related to the single window for business formalities. The service provider will support call centre operations and customer interactions for business registration and related administrative processes.
What are the requirements for suppliers?
Service providers must demonstrate experience in call centre operations, customer service delivery, and handling business administration inquiries. Capacity to manage high-volume customer contacts and knowledge of French business procedures is required.
What type of company should bid?
Call centre service providers, business process outsourcing companies, or customer relations specialists with proven experience in administrative support and customer service operations should apply.
Who is the buyer?
The buyer is INPI.
Prestations de renfort du Centre de relations clients de l’INPI pour la prise en charge des sollicitations en lien avec le guichet unique des formalités d’entreprises.
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Prestations de renfort du Centre de relations clients de l'INPI.
Prestations de renfort du Centre de relations clients de l’INPI pour la prise en charge des sollicitations en lien avec le guichet unique des formalités d’entreprises.
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- QualityValeur technique de l'offre1%
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